PortBridge Internet :: Network Status

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Portbridge Network Status
Raleigh/Durham (Main Network Center)
Main Dialup	Operational
Backup Dialup	Operational
Dedicated Dialup	Operational
Mail	Operational
Newsfeed	Operational
Name Service	Operational
Web Hosting (Windows/IIS)	Operational
Web Hosting (Unix)	Operational
DSL (BellSouth territory)	Operational
Cobalt Web Hosting (ICOM)	Operational

Fayetteville (Eastern NC Network Center)
Main Dialup	Operational
Dedicated/Backup Dialup	Operational
Name Service	Operational
DSL (Sprint territory)	Operational
History
7/22/08 5:47pm -- Embarq engineers have resolved the earlier problem.  Most affected users were able to connect by 2:15pm.  All users should be able to connect now.

7/22/08 2:02pm -- Some DSL customers in the Embarq area may be unable to connect to the internet due to an outage on the Embarq network.  Embarq engineers are aware of the issue and are working to resolve the problem.

6/9/08 11:38am -- ATT / BellSouth has reported a network outage that has interrupted service to many of our DSL users.  ATT is currently working to fix this problem.  Users may experience intermittent connectivity during the repair time.  The estimated time of completion is 1:00 PM today.   Thank you for your patience.

5/29/08 10:02am -- Our engineers have resolved the Embarq outage.  All users should be able to connect now.

5/29/08 9:40am -- Embarq DSL users may be unable to connect to the internet due to an outage.  Our engineers are aware of the problem and are working to correct it.

5/20/08 3:21pm -- Embarq engineers repaired this issue around 3:10pm.  All services are operational.

5/20/08 9:35am -- DSL users in and around Kinston are unable to connect to the internet because of an Embarq outage.  Embarq engineers are aware of the problem and are working to resolve it.  DSL users in this area can still connect via dialup.

4/24/08 12:32am -- If you are having trouble with your DSL connection, please try rebooting your modem and router.  You can do this by unplugging the power cord, and then plugging it back in.

3/7/08 12:29pm -- Our engineers found and resolved the problem with DSL.  All services are now operational.

3/7/08 11:18am -- We are currently experiencing problems with DSL in Embarq's territory.  Our engineers are aware of the problem and are working to resolve it.

2/13/08 1:08pm -- Our engineers found and resolved the problem with DSL.  All services are now operational.

2/13/08 12:54pm -- We are currently experiencing problems with DSL in Embarq's territory.  Our engineers are aware of the problem and are working to resolve it.

10/5/07 4:14pm -- The dialup accelerator service is working correctly now.  Users will need to repair their accelerator installation by right clicking on the accelerator icon, choosing Repair and following the prompts.

10/4/07 5:41pm -- We are currently experiencing problems with our dialup accelerator service.  Our engineers are working with the accelerator provider to resolve the issue now.

10/2/07 4:14pm -- Due to an Embarq outage in the Kinston area, many PortBridge DSL customers in Kinston are without service.  Embarq is currently working to fix this issue as soon as possible.

10/1/07 2:03pm -- Embarq engineers have restored services in the Kinston area.

10/1/07 11:08am -- Some DSL users in the Embarq area are unable to reach the internet.  This is an outage with Embarq.  Their engineers are aware of the issue and working to correct it.

8/24/07 12:05am -- Thursday Night, August 23, customers may experience loss of Internet connectivity.  This is due to network maintenance from our upstream Internet provider.  The outage should last no more than 30 minutes.

6/1/07 1:12pm -- Several large Internet carriers are experiencing problems which may result in webpages loading slowly.  This is a global Internet problem affecting many networks.  We will update once we have more information.


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We understand the seriousness of the service problems today and will be sending out an e-mail tomorrow to all of our customers once we fully understand the problems with our provider.  Please email support@portbridge.com to be sure to receive this information.
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5/14/07 8:25pm -- All of the network is now operational.

5/14/07 4:34pm -- The outage that is affecting PortBridge DSL and dialup customers has been caused by a bad router on Level3's network.  Level3 engineers are working to replace the router now.

5/14/07 3:18pm -- PortBridge Dialup/DSL users may be able to connect to the internet, although some may experience problems viewing websites. This is due to a problem with our provider, and their engineers are aware of the issue and are working to repair it.  This outage also affects PortBridge's support phone lines so customers are unable to reach support representatives at this time.  Please continue to check our website for further updates.

4/28/07 4:29pm -- Some DSL users that are in the areas of Garner and Goldsboro  may be experiencing slow speeds and intermittent connections.  BellSouth has acknowledged and is working to repair a problem causing this.  Thank you for your patience.

4/11/07 6:48am -- Embarq has identified and corrected the problem in one of their routers that was causing the stability problems with their connection to PortBridge.  Over the last 3 hours th network has been running clean and we will continue to monitor.  Thank you for your patience.

4/10/07 8:17pm -- DSL users in the Sprint/Embarq areas may notice slow or intermittent connections.  We apologize for the inconvenience and we are working with Embarq engineers to resolve this problem.

4/5/07 5:11pm -- BellSouth DSL users may notice intermittency this evening, as of 16:30.  PortBridge is working diligently to assess and resolve this issue.

3/21/07 11:53am -- As of 11:00AM BSDSL users may notice intermittency with connectivity.  We are currently troubleshooting this.  Users may need to power down and power back up the DSL modem to restore service.  

3/19/07 9:39am -- PortBridge's radius server stopped authenticating sessions at 8:30AM on 3/18.  This problem was resolved at 7:40PM on 3/18, sameday.

3/17/07 10:06am -- We are seeing delays in mail delivery today.  Our administrators are clearing up this problem now.

3/14/07 3:00pm -- All DSL troubles have been resolved by 10:00AM today.  

3/9/07 11:56am -- We have replaced all PortBridge hardware (DS3), although this has not resolved the issue.  We are currently working with BellSouth engineers to locate the problem on the BellSouth network.

3/8/07 6:59pm -- PortBridge technicians are currently testing/troubleshooting DSL intermittency.  DSL users may need to reboot (power down/up) the DSL modem and router (if app.) during this period.  

3/8/07 1:55pm -- Users connecting via DSL may notice intermittency connecting this afternoon.  

2/15/07 9:02pm -- Customers with DSL Service in the Embarq telephone areas may notice unstable connections.  Embarq is currently having isolated problems in eastern NC and is working to repair ASAP.

1/4/07 1:35pm -- We expect to have news service restored by 1:50 PM today.

1/4/07 10:48am -- As of mid-morning, news.portbridge.com will not retrieve the newsgroup(s).  

12/9/06 1:31pm -- Due to a system problem, users may see long delays in receiving mail today.  We apologize for this problem and are working to bring it back to normal asap.

12/9/06 11:06am -- We have been working on a problem with our systems that has been causing authentication problems for users logging in.  We are still working through this but all users should now be able to get online.

12/6/06 4:50pm -- Our phone system has been restored.  Customers can now reach support at 1-888-276-4376.

12/6/06 2:34pm -- Phone support is currently down.  Our telephone provider is working to correct the problem but has not provided an estimated time of repair.  Customers can still receive support via email to support@portbridge.com.

11/13/06 12:34am -- All services are now OK

11/12/06 11:13pm -- We are currently working on a mail server problem and expect to have it resolved by 1AM 11/13/06.  Thank you for your patience.

9/6/06 5:27am -- On September 6 from 6AM-8AM, PortBridge will be performing network maintenance on our dialup and Sprint DSL systems.  Customers may experience dropped connections and temporary loss of service.  We apologize for any inconvenience, and we thank you for your patience during this time. 

9/1/06 9:24am -- All services are online and in good condition.

Thank you for your patience during this time, while we will be working as quickly as possible to restore your service.
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9/1/06 5:31am -- On Friday September 1, PortBridge will be performing a network upgrade starting at 5AM lasting until 8AM.  During this time, dialup users may lose their connection and have to re-connect.  DSL users in the Sprint regions may also need to reboot their modem and router.

8/25/06 5:26pm -- PortBridge Internet will be performing a core network upgrade starting at 11PM on 8/25/06 lasting until 7AM on 8/26/06.  During this time, users may be unable to access websites, email, and the Internet.  We will be working as quickly as possible to upgrade and restore all services.  Thank you for your patience during this time.

 
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We appreciate your patience during this period and we will be working as effeciently as possible to restore and improve service during this time.
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8/22/06 10:51am -- PortBridge Internet will be migrating the Raleigh/Durham facilities to a new datacenter on Saturday August 26th from 12:01 AM to 6:00AM.  During this time, customers may be unable to access the Internet and check e-mail.

6/11/06 3:43pm -- Webmail service is now fully operational.  

6/11/06 3:32pm -- PortBridge webmail service is temporarily offline for database maintenance.  We expect to have webmail restored in the next half hour.  Thank you for your patience.

5/26/06 12:08pm -- Newsgroup service has been restored.  Thank you for your patience.

5/26/06 10:38am -- News.portbridge.com is experiencing problems with connectivity.

5/21/06 7:49am -- PortBridge and Bellsouth will be performing maintenance on our Bellsouth trunking this morning at 8AM.  PortBridge DSL customers in the Bellsouth region may experience no connectivity for up to 10 minutes.  Thank you for your patience.

5/9/06 12:20pm -- Our telephone provider has found and resolved the issue.  All dialup users should be able to connect.

5/9/06 9:38am -- Due to a major telephone outage in Sprint territory, PortBridge dialup in eastern NC is down.  PortBridge's telephone provider is working to resolve the problem.

3/20/06 4:13pm -- Sprint engineers have resolved the problem and all circuits are operational.

3/20/06 1:33pm -- For Wilson users, Sprint has identified a problem in their tandem switch and are working to fix this.  Sprint has not issued an ETA for repair.

3/20/06 10:42am -- Dialup customers in Wilson may be unable to connect right now due to a telephone carrier problem.  We are working this issue right now and will have more information shortly.

3/13/06 10:38am -- Sprint has repaired the OC-3 trunk that went down, and all customers are now online.

3/13/06 10:00am -- Sprint DSL customers are currently unable to reach the Internet due to a major eastern NC outage with Sprint.  Sprint engineers are working on the problem right now and have given us an estimated time to repair of 30 minutes.

3/13/06 7:16am -- All services are now running normally.

3/13/06 5:24am -- PortBridge will be conducting network maintenance from 5:30AM to 7:00AM this morning, March 13th.  During this time, DSL customers in the Sprint region may be unable to access the Internet.

3/8/06 5:23pm -- PortBridge Internet will be performing a network upgrade on 3/9/06 at 5:00am. The upgrade will take about 30 minutes during which Sprint DSL customers may be unable to access the internet.

3/6/06 9:19am -- All services are up now.

3/6/06 9:02am -- We are currently working on a problem preventing DSL customers in Sprint regions from accessing the Internet.  We are working with Sprint DSL engineers now and expect this to be fixed in less than 15 minutes.

3/6/06 7:58am -- At approximately 8am, our engineers will be performing a network upgrade.  DSL subscribers in the Sprint service area may experience trouble accessing the Internet.  The downtime due to this upgrade should 10 minutes.  Thank you for your patience.

3/1/06 1:57pm -- Our data center experienced a problem this morning from 6:45am - 10:45am.  This problem affected Sprint DSL and dialup customers.  The data center replaced a router and resolved the problem.  All services are now operational.

2/1/06 10:18am -- Our Sprint DSL service will be down for approximately 10 minutes starting at 7:45 AM on Feb 3rd 2006 for a network upgrade.

10/17/05 11:50am -- Our telephone carrier will be doing maintenance on their phone trunks on the morning of Wednesday October 19th.  The maintenance window will be from 12am midnight until 6am.  During this time, customers in the Raleigh, Chapel Hill, and Goldsboro areas may be unable to dialup.

10/4/05 11:19pm -- Sprint has resolved the trunk circuit that they were having problems with, so all of our dialin access points are now fully operational.

10/4/05 3:11pm -- Our telephone company has identified a trunking problem with Sprint, this is currently preventing some users in the Wilson and Freemont areas.  We are working with them to get this repaired as soon as possible.

9/30/05 11:53pm -- All services have been restored.  Thank you for your patience.

9/30/05 10:04pm -- We are currently experiencing problems with a Sprint DSL router.  ETA for a fix is 1 hour

9/27/05 10:10am -- Due to higher than normal levels of incoming mail, some PortBridge users may see a delay in receiving email this morning.  We are working to fix this as soon as possible, and expect to have this resolved in the next hour.

9/23/05 1:11pm -- We will be doing a network upgrade this afternoon, Friday September 23 2005.  Customers may be unable to surf for up to 5 minutes.

9/17/05 3:50pm -- Mail service has been restored.

9/17/05 12:12pm -- We are currently performing emergency maintenance on one of our mail servers.  Users are unable to send/receive email right now.  We apologize for the inconvenience, and appreciate your patience.

9/2/05 2:15pm -- All of our dialup services are now back in full operation.  We apologize for any inconvenience experienced by our customers earlier in the day, and thank you for your patience.

9/2/05 10:53am -- A downed Bellsouth trunk circuit in Raleigh has been identified as the reason for customers in Raleigh, Goldsboro and surrounding areas not being able to dial in.  The telephone carriers are working as quickly as possible to repair this problem.

9/2/05 9:47am -- We are currently seeing a phone system problem that is preventing users in the Raleigh and Goldsboro areas from dialing in.  We are working with our service providers to fix this problem ASAP.


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8/2/05 2:28pm -- We will be doing a network upgrade Wednesday morning (8/3/05) at 7am.  This will cause an interruption in service to Sprint DSL customers and dialin customers.  This should last no longer than 5 minutes.

8/1/05 10:34pm -- We will be doing a network upgrade Wednesday morning (8/3/05) at 7am.  This will cause an interruption in service to Sprint DSL customers and dialin customers.  This should last no longer than 5 minutes.

7/5/05 9:41am -- Newsgroup service has been restored.

7/4/05 12:25pm -- PortBridge users are currently unable to access newsgroup service.  We are working with our newsfeed provider to remedy this problem.  Thank you for your patience.

4/8/05 3:34pm -- Sprint has resolved this issue and all DSL circuits are operational.

4/8/05 2:56pm -- Sprint expects to have this problem resolved by 4pm 4/8/05.

4/8/05 12:16pm -- Currently all of our Sprint DSL customers are experiencing an outage.  We have reported this problem to Sprint and their engineers are working to fix the problem.

3/19/05 10:29pm -- The Windows web hosting server is back online and we are rebuilding the configuration.  If you are unable to access your web site, please email support@portbridge.com with your domain name in the subject.  The server has experienced both hardware and operating system problems and we are working diligently to restore all Windows web hosting services back to normal.  Thank you for your patience and understanding.

3/19/05 2:23pm -- Our Windows web hosting server is down for emergency repairs.  We are working to restore web service as soon as possible.

10/10/04 6:39pm -- Power has been restored to the Goldsboro server and all services are operational.

10/10/04 4:13pm -- The Goldsboro dialup server is currently down due to a power failure.  Technicians are currently working to repair this issue, however we do not have an estimated completion time.  Most customers in this area can dialup using our La Grange server with the number 566-5476.  We hope to have this issue resolved soon.

9/17/04 9:13pm -- News service has been restored.

9/17/04 7:30pm -- Newsgroup service is currently unavailable due to power loss at the datacenter of our newsgroup provider.  We expect this to be resolved in the next few hours.

9/1/04 1:39am -- Power has been restored and affected web servers are back to normal.

8/31/04 10:57pm -- Our web hosting servers are down because of power failure.  We are working to repair the problem and we hope to get the servers back up as soon as possible.

7/20/04 10:29am -- We are in the process of upgrading the DSL backbone and Sprint has inadvertently disconnected our old circuit.  The DSL ATM circuit is back up and fully operational.  We anticipate that the upgrade will not cause any interruption in the service.

7/20/04 10:03am -- We are currently experiencing problems with a Sprint ATM circuit.  This outage affects all of our Sprint DSL customers.  We are investigating the problem and hope to have the problem resolved soon.

6/28/04 3:33pm -- Customers dialing into (919) 731-2729 will experience an outage lasting up to 15 minutes between 12:00am and 6:00am on Wednesday, June 30, 2004 due to scheduled upgrade by PortBridge's backbone provider.

6/21/04 12:11pm -- We have now resolved the network problems and all services are operational.


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6/21/04 11:33am -- We are currently experiencing problems in Eastern NC.  The problem has been reported and is currently being worked on.  We will update this message as we receive more information.

4/21/04 7:08pm -- 4/21/04 7:00pm --  Sprint has resolved line difficulties in Greenville, the main local service number is now active.  

4/21/04 4:50pm -- Dialup Service in Greenville is down due to a problem with our backbone provider and service should be restored within 2-4 hours.

4/21/04 10:59am -- Our Dialup circuits are down in the Greenville area.  The problem has been reported and is currently being worked on.  We will update this message as we receive more information.

3/15/04 10:33am -- DSL service has been restored in the Bell South territory.  Bell South needed to reset their equipment.

3/15/04 8:52am -- Our DSL DS3 in the Bell South Territory is currently down.  The issue begain at 8:33AM 3/15/2004.  We are currently working on the issue and we will update this message when we have more information.

2/12/04 12:30am -- We experienced a hardware problem at our Raleigh data center.  The problem was fixed within 30 minutes and now all circuits are operational.

1/19/04 10:09am -- Our dialup circuits were down in the Raleigh/Durham area on Saturday morning.  The trouble was resolved on Saturday around 2pm and all dial-up services are back to normal.

1/6/04 12:44pm -- The news server is back up and running now.

1/6/04 11:36am -- As of now, News services are down.  Check back here for updates.

12/10/03 11:29am -- Phone service to PortBridge customer Support is restored.

12/10/03 10:27am -- Phone service to PortBridge customer Support is currently unavailable due to telephone service provider issues.  Please contact PortBridge support by email at support@portbridge.com.  None of the PortBridge internet services are affected by this outage.  

12/6/03 12:37am -- The trouble with the Internet connection is repaired and all services in Greenville are back to normal.

12/6/03 12:05am -- The Greenville circuit to the Internet is down.  We reported the trouble to our telco (Sprint).  There is no ETA at this time.  We will keep you posted as we get new information.

11/16/03 10:34pm -- All internet services in the Raleigh/Durham area have been restored.

11/16/03 10:13pm -- Internet services (including dialup, mail, and web hosting) in our RDU facility are temporarily unavailable because of a problem with a major backbone provider in the Raleigh area.

11/7/03 10:26am -- News service has been restored.

11/7/03 9:57am -- Our newsfeed provider reports that news service should be restored by 11 am EST.

11/6/03 2:04pm -- Newsgroup service is temporarily unavailable due to a problem with our newsfeed provider.  This issue is currently being repaired.

10/23/03 2:15pm -- Service to Kinsont/La Grange, Wilson, and Greenville has been restored -- Sprint repaired the backbone network outage affecting these areas.

10/23/03 10:31am -- Internet service in La Grange/Kinston is down due to a problem with Sprint's internet connection to this area.  Wilson and Greenville are also affected by this outage.  We are currently working to restore this service.

10/10/03 4:28pm -- Backbone provider repaired circuit.  Everything is working.

10/10/03 3:59pm -- Down due to backbone provider issues.

10/10/03 3:42pm -- We are currently experiencing problems with our backbone provider in the Kinston/LaGrange Area.  We do not have an ETA for a fix yet.

9/9/03 4:57pm -- BellSouth has repaired the fiber optic line cut and internet service is now restored to our Goldsboro customers.

9/9/03 4:16pm -- BellSouth has isolated the problem affecting our Goldsboro internet service to a cut fiber optic line.  Estimated time of repair is 5:15 pm EDT.

9/9/03 1:31pm -- BellSouth does not yet have an ETA on repair of the Goldsboro service outage.  They do report that the problem has been isolated to 3 host circuits (data connectivity backbones) in Raleigh.  Since all BellSouth data traffic in eastern NC is routed through Raleigh, all services which rely on BellSouth internet backbone connections in the affected area are currently unavailable, including our internet service in Goldsboro.

9/9/03 11:46am -- BellSouth reports a major outage in data services throughout east central NC which is affecting PortBridge dialup service in Goldsboro.  BellSouth is working to resolve this issue but does not yet have an ETA for repair. 

9/9/03 11:38am -- Goldsboro dialup service is unavailable due to a problem with BellSouth's service in that area.  BellSouth is working to resolve this issue.

7/17/03 4:02pm -- Web/domain name mail hosting for affected customers has been restored.

7/17/03 3:40pm -- Some web sites and hosted domain name email addresses may be affected by a partial system outage in the La Grange network center.  Repairs are currently being performed.

7/14/03 2:23pm -- BellSouth repaired their data connectivity issue, and service in Goldsboro has been restored.

7/14/03 1:34pm -- BellSouth reports a major outage affecting some data services in the Goldsboro area, including our internet service.  BellSouth does not yet have an ETA for repair of this issue.  

7/14/03 1:22pm -- Goldsboro dialup service is currently unavailable due to a BellSouth T1 issue.

7/7/03 1:42pm -- News service was restored by Giganews.

7/7/03 1:27pm -- News service is down because of problems with Giganews, our newsfeed provider.  Service should be restored within a few hours.